Who Are We?
Brand name: Smiling Maria – Everything For Women
Business entity: DIJIBUY e-GLOBAL OÜ
Country of registration: Estonia
Registered address: Paavli tn 5a/1, 10412 Tallinn, Estonia
E-mail: info@smilingmaria.com
Contact form: Contact page
Phone: +90 553 314 41 48
Smiling Maria is not a marketplace; for every order placed on the site, the contractual party is directly DIJIBUY e-GLOBAL OÜ. All payments, invoicing and customer support are provided through this company.
How Does Our Business Model Work?
Instead of a traditional retail stock model, Smiling Maria uses a digital and flexible sourcing model:
We source most of our products from contracted suppliers and warehouses in Europe, Asia, the Americas and other regions.
Instead of stocking many products in our own warehouse, we ship a large portion of orders directly from the supplier’s warehouse to you once you place an order.
The photos and descriptions on product pages are prepared within the framework of our agreements with these suppliers.
We do not sell counterfeit, second-hand or illegal products. All brands and trade names belong to their respective owners; if a product page includes a specific note such as original/replica, this is clearly stated.
We especially want to explain this model transparently, because delivery time and shipping route may vary depending on which warehouse the product is shipped from.
Delivery and Shipping Times
Most orders are shipped from international warehouses.
Depending on the country and product type, delivery time typically ranges from 7–21 business days. During peak seasons or due to customs-related delays, this period may be longer.
We aim to show estimated delivery time frames as clearly as possible on the product page and/or during the checkout process.
Shipping fees and any potential additional charges (such as your country’s customs/duties) are displayed in a visible way before you place your order.
For more details, we recommend checking our Shipping & Delivery page.
Returns, Exchanges and Customer Rights
DIJIBUY e-GLOBAL OÜ is subject to EU consumer protection legislation.
Our return and exchange terms are clearly published on our Returns & Refunds page.
If you are not satisfied with an order, you can contact us within the time limits and conditions set out on that page.
In cases of defective, damaged or incorrect items, once you contact our support team with photos and an explanation, we will work with you on a solution (return, reshipment, or partial/full refund).
Before placing an order, we kindly ask you to carefully read the relevant policy pages. This helps ensure that both your rights and our obligations are clearly understood.
Why Estonia? Why Global?
Smiling Maria is a digitally focused e-commerce company established in Estonia and run by a small, remote team based in different countries.
Estonia is an EU country with a strong digital infrastructure and advanced online company management systems.
By working with suppliers in different countries, instead of tying our stock to just one location, we can offer a broad and dynamic range of women-focused products.
For this reason, we prefer to clearly display both our Estonian company details and the fact that shipments may leave from different countries.
Our Commitment to Transparency and Trust
We strive to comply with all applicable advertising and content policies on Google, Meta and other platforms.
We avoid unrealistic promises in product descriptions, delivery times or prices.
We do not have a policy of hidden fees or surprise charges added at the last step; the amount you see on the payment screen is the total sum charged by us.
We respect intellectual property rights and remove products when necessary in response to requests from rights holders.
If you have any concerns or questions, please don’t hesitate to contact us via our Contact page.