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Refund Policy
Last Updated: December 4, 2025
Return Window
We have a 30-day return policy, which means you have 30 calendar days after receiving your order to request a return. This policy applies globally to all markets, in addition to your statutory 14-day right of withdrawal in the European Union.
Eligibility
To be eligible for a return, items must be unused, unworn, with all tags attached, and in their original packaging. Please include your order number and proof of purchase.
How to Start a Return (RMA Required)
Because Smiling Maria works with multiple fulfillment partners and suppliers, return addresses may vary depending on the origin of the shipment.
To start a return, you MUST contact us first at info@smilingmaria.com with your order number and the reason for return.
We will provide your Return Merchandise Authorization (RMA) number and a prepaid return label.
If you send a parcel back without contacting us and without an RMA number, processing may be significantly delayed and it may be more difficult for us to locate your parcel. This does not affect any mandatory consumer rights you may have under local law.
Return Shipping Costs
1. Global Free Return Guarantee
For all returns globally – including change-of-mind (e.g. wrong size, not as expected) and defective items – return shipping is paid by the merchant (us). We will provide a prepaid return label.
2. Customs & International Handling (Important for non-EU customers)
Since we provide the prepaid return label, customers are NOT responsible for any customs forms, import duties, taxes, or declarations required for the return to our global return hub. We manage all international procedures and costs. Your sole responsibility is to place the product in the provided shipping package and hand it over to the carrier.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if any item is defective, damaged or incorrect, so we can evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including (where permitted by local law):
Personalized or custom-made items
Sealed personal-care or hygiene products (e.g. lingerie, swimwear, earrings, cosmetics) once opened/unsealed
Hazardous materials, flammable liquids or gases
If you are unsure whether a specific product is returnable, please contact us before ordering.
Sale Items and Gift Cards
Discounted or promotional items are still eligible for return within 30 days as long as they meet the same condition standards. Gift cards are non-returnable and non-refundable.
Exchanges
The fastest way to exchange an item is to return the original item first. Once the return is accepted, you can place a new order for the replacement item.
EU Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason. To exercise this right, please contact info@smilingmaria.com. We cover the return shipping cost and provide a prepaid label, regardless of the reason for return.
Refunds and Timeline
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to complete the transaction. If more than 15 business days have passed since you received your refund approval notice, please contact us at info@smilingmaria.com.
Restocking Fees
We do not charge any restocking fees.
Summary for Google Merchant Center (Return Policy Settings)
Return window: 30 calendar days (worldwide)
Return initiation: via email (RMA required)
Return shipping cost: Merchant (free for all reasons globally)
Return address: Provided case-by-case after contacting the merchant
Restocking fee: None
Contact email: info@smilingmaria.com